It's called a reputation. Normally when businesses have a bad reputation and want to fix it, they decide to pull together and change things maybe with some advertising. Of course you need to follow this up with actually being different. Nigs nogs enabled by white libtards instead hold other people responsible for noticing how bad niggers are. They hold you responsible for noticing how much they steal, how noisy they are, how often they try to con you, how often they cheat, how annoying they are, how often they are bad employees, and so on. They don't need to change. You need to stop noticing.