Titles in "IT" have never really matched up to what people actually do. Ive worked a single job where I had 5 different titles depending on what client the boss had me talking to. None of it really mattered and in the end all of it was just "IT".
Point being you’re not going to have an engineer making 200k in cyber security fixing your printer or fixing someone’s folder privileges or installing software. They are completely different pay levels and district roles now. It didn’t used to be, so some older people inappropriately apply the term as it was used 20 years ago. That was my only point.
That might be true in some orgs but I have been in a position where I have had to do "client desk work" at the same time as re-designing the datacenter (including networking, security, power, etc). It really depends on where you are.
It should not be like that but it still is. (sometimes)
So you’re doing incident handling that would stand up in court - intrusion analysis using pcaps for things like overflow attacks on custom software using intrusion detection systems that you yourself installed and maintain? And they still want to pay for that type of expertise to do client desk work?
It must happen, but that company sounds like they really like to waste resources.
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