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I’d made a post about my dad destroying phones because he has a hard time holding stuff. He pays for insurance which is kind of expensive ($17/month) but has been a solid investment based on the value of his phones and how often they get broken.

The company behind the coverage is Asurion. I received an email about there being an issue preventing it being repaired. It wasn’t unexpected. The phone screen was demolished and there may have been some water damage.

After a ~35 minute wait (I opted not to have a callback), the support agent was a nigger American. It was well-spoken and polite. After the call, I reflected on how odd it was to speak to someone on my own continent….nigger or not.

Anyway, I thought I’d share.

I’d made a post about my dad destroying phones because he has a hard time holding stuff. He pays for insurance which is kind of expensive ($17/month) but has been a solid investment based on the value of his phones and how often they get broken. The company behind the coverage is Asurion. I received an email about there being an issue preventing it being repaired. It wasn’t unexpected. The phone screen was demolished and there may have been some water damage. After a ~35 minute wait (I opted not to have a callback), the support agent was a nigger American. It was well-spoken and polite. After the call, I reflected on how odd it was to speak to someone on my own continent….nigger or not. Anyway, I thought I’d share.

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[–] [deleted] • 3 pts

My wife works for a bank in their credit card support division. Her department is called "direct." Her team is 7 people, and they are only reachable through a special number that does not go through the automated system. They are all White and American. A LOT of companies pay an extra monthly amount just to be able to reach them without going through "presione cinco" and a 45 minute wait just to get apu or shanequa.

[–] • 1 pt

That’s very interesting. They figured out how to save money by offering 3rd world shit for support while making money with premium support for those with big budgets.