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I’d made a post about my dad destroying phones because he has a hard time holding stuff. He pays for insurance which is kind of expensive ($17/month) but has been a solid investment based on the value of his phones and how often they get broken.

The company behind the coverage is Asurion. I received an email about there being an issue preventing it being repaired. It wasn’t unexpected. The phone screen was demolished and there may have been some water damage.

After a ~35 minute wait (I opted not to have a callback), the support agent was a nigger American. It was well-spoken and polite. After the call, I reflected on how odd it was to speak to someone on my own continent….nigger or not.

Anyway, I thought I’d share.

I’d made a post about my dad destroying phones because he has a hard time holding stuff. He pays for insurance which is kind of expensive ($17/month) but has been a solid investment based on the value of his phones and how often they get broken. The company behind the coverage is Asurion. I received an email about there being an issue preventing it being repaired. It wasn’t unexpected. The phone screen was demolished and there may have been some water damage. After a ~35 minute wait (I opted not to have a callback), the support agent was a nigger American. It was well-spoken and polite. After the call, I reflected on how odd it was to speak to someone on my own continent….nigger or not. Anyway, I thought I’d share.

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[–] • 1 pt

I would hope for that to be true. Surely things have to level off when the calls are infinitely longer and your customers are furious.

[–] • 1 pt

I think it started in offshoring for actual developers, it was super popular for ~10 years but now you bring it up and everyone groans. It's not even as much to do with curry niggers, though that's still a significant factor, so much as the time difference.

That said, collaboration with European teams goes comparatively smoothly in development, for obvious reasons, so it seems to me that people making decisions have kind of unspokenly decided that curry nigger outsourcing isn't worth the headache.

Granted, giant megacorps with effectively nil actual development or low-skill development don't give a shit and still use curry nigger labor. But I'm in a pretty specialized, skilled niche so I don't deal with that.