Just talk really slowly when you answer, then confused, and then ask them to repeat the same question over and over. Finally, tell them to just send you the information by fax to the same phone number.
In panicked elderly voice " Oh my goodness! If I send you a check can we clear this up?"
This. Then lead them on for a half-hour, to include 'bathroom breaks' where you put them on hold.
awesome. will do
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