ESPN, Stephen McDonald
Lets not overthinking this. Clearly this is the manager of customer care, NOT an actual exec. It's a kid, and his response is actually a fairly reasonable thing to tell your customer care team (horseshit wiki description aside) when you are a low-level manager like this guy.
What we should be doing is naming and shaming all the actual high-up ESPN execs, such as James Pitaro: https://espnpressroom.com/us/bios/
Fear starts at the bottom at those most easily reachable.
Apply "broken windows policing" to political fear tactics. The guys higher up say "if this continues as a trend, surely they'll turn on us next."
You gotta let the guys in charge see the inevitable tsunami before the tsunami hits.
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