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[–] 1 pt

Go look up a picture of the face of the author who wrote this memo.

ESPN, Stephen McDonald.

Go look him up.

Every single time.

[–] 1 pt

ESPN, Stephen McDonald

Lets not overthinking this. Clearly this is the manager of customer care, NOT an actual exec. It's a kid, and his response is actually a fairly reasonable thing to tell your customer care team (horseshit wiki description aside) when you are a low-level manager like this guy.

What we should be doing is naming and shaming all the actual high-up ESPN execs, such as James Pitaro: https://espnpressroom.com/us/bios/

[–] 0 pt

Fear starts at the bottom at those most easily reachable.

Apply "broken windows policing" to political fear tactics. The guys higher up say "if this continues as a trend, surely they'll turn on us next."

You gotta let the guys in charge see the inevitable tsunami before the tsunami hits.