Haha, we don’t hate them because their accent is terrible, we hate them because they have no technical knowledge and are reading from a script. If it’s not on the script, they can’t help you. I’ve yelled and one before, “stop reading the script and get me to someone who knows something!”
They’re like stinky robots that can only read what they have in front of them, and they’re slow following the flow chart. An actual robot would do better because it can move on through the decision tree quickly.
I don’t appreciate the polite words that take up 75% of the time spent on the line. My time is valuable.
I could go on, but this is the gist of why I don’t like dealing with them at call centers. And you don’t want to hear my opinion of their ability to write software or work in IT, I could write a book.
Yeah no kidding 100%. I have worked with some and they can't think outside of the instructions you write and even then they often skip a step or something then complain that the instructions did not work. I do everything I can to avoid working with those people.
Little old lady I know was on the phone with a jeet for her mobile device. Guy said "shut up you stupid bitch" to her when she couldn't understand him.