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I submitted a ticket to get system access. A few days later, I looked up the status of my ticket. Everything was approved, but I never got my credentials. I opened a chat session with the help desk and asked where my credentials were. After a few minutes, I noticed a new open ticket in my email. Apparently, the help desk opened a new ticket to find out the status of my original ticket.

I submitted a ticket to get system access. A few days later, I looked up the status of my ticket. Everything was approved, but I never got my credentials. I opened a chat session with the help desk and asked where my credentials were. After a few minutes, I noticed a new open ticket in my email. Apparently, the help desk opened a new ticket to find out the status of my original ticket.

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[–] • 2 pts

Depending on the ticketing software, after a certain amount of time, we can't open the old ticket. Yes it's dumb.