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[–] [deleted] 2 pts 4y

This is the actual answer. The AI sifts through the mountains of text looking for keywords and phrases.

[–] 0 pt 4y

I have a strong suspicion they need at least one human per forum, in case any important stuff slips through.

[–] [deleted] 1 pt 4y

Yeah they typically assign one agent to monitor duty, to make sure the AI doesn't go haywire and give misleading info.