They understand it, they just want to think the best of people. So they'll apply the outlier to the group especially when they only deal with outliers who made it to the burbs. Have them work with nogs in their natural setting and they lose all that wishful thinking.
Individual vs. group. Try to think the best of an individual you're meeting. But a group? It's not an unknown. Group characteristics are well documented. You don't want a group of browns moving into your society. They will only bring it down.
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