Someone commented that the warranty service on their own drives was poor (news.ycombinator.com) anyway:
Good luck when it doesn't work though. I decided to take the hit and pay their exorbitant HDD prices on the basis that they came with a warranty etc and one of the drives failed within 3 months.
It was genuinely like pulling teeth. They demanded I ship the drive at my own expense from the UK to Germany and they didn't send a replacement for 3 weeks after it arrived at their warehouse. I had to buy another drive to repair my RAID cluster while waiting. Absolutely outrageous customer support.
So they were requiring use of their drives which you couldn't replace on a moment's notice.
You could use your own drives, but they artificially degraded performance.
The older units would accept anything the internal Linux kernel could handle, and was simply limited by the hardware/kernel combination when it was shipped.
(post is archived)