This is just double speak horseshit to assuage their guilt. The only reason he's saying this is to cover his own arse because he's losing money hand over fist and he doesn't want to lose everything. The retarded thing is when they smugly make comments like "We are a private company and can do what we want, why don't you make your own service?" and then proceed to get alternative services scrubbed from the internet via any means possible.