yea they are a total nightmare to deal with in every way. i bought my own modem and tried to return theirs and they wouldn't let me. the lady at the comcast place refused to take it back i left it there on the counter and took a picture of it sitting there and sure as shit they were telling me 6 months later that i never returned it and they were missing their equipment and i still had it. i talked to 5 different people trying to get them to remove the lease fees for the past 6 months and they all claim they cant. i just kept calling them finally i talked to a person that removed the charges for me but wow what an ordeal. with them you have to just pray everything stays working after you finally get over the initial battle of getting your own modem installed and getting your internet up and running.
yea they are a total nightmare to deal with in every way. i bought my own modem and tried to return theirs and they wouldn't let me. the lady at the comcast place refused to take it back i left it there on the counter and took a picture of it sitting there and sure as shit they were telling me 6 months later that i never returned it and they were missing their equipment and i still had it. i talked to 5 different people trying to get them to remove the lease fees for the past 6 months and they all claim they cant. i just kept calling them finally i talked to a person that removed the charges for me but wow what an ordeal. with them you have to just pray everything stays working after you finally get over the initial battle of getting your own modem installed and getting your internet up and running.
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