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On my iPhone, I'll connect to the network, then try to load a web page, and then this error message pops up.

When I use the same network on my computer (using windows 10) I get a DNS server isn't responding error.

ISP is Cox. Panoramic is my 2-in-1 router/modem.

I've pushed the reset button on the router/modem multiple times. I've unplugged and replugged the router/modem multiple times.

I've googled "DNS server isn't responding" and have exhausted most of the options that the google search yields.

Cox wants to send out a technician, but they won't be here for a few days, and I'd like to fix it myself (with your help).

I sincerely appreciate your time.

On my iPhone, I'll connect to the network, then try to load a web page, and then this error message pops up. When I use the same network on my computer (using windows 10) I get a DNS server isn't responding error. ISP is Cox. Panoramic is my 2-in-1 router/modem. I've pushed the reset button on the router/modem multiple times. I've unplugged and replugged the router/modem multiple times. I've googled "DNS server isn't responding" and have exhausted most of the options that the google search yields. Cox wants to send out a technician, but they won't be here for a few days, and I'd like to fix it myself (with your help). I sincerely appreciate your time. @AOU @PMYB2

(post is archived)

[–] • 1 pt

Can you connect too anything? try going into your internet settings manually use 1.1.1.1 as a dns server and see if that gets you anywhere.

[–] • 1 pt

Try to manually add Joogle DNS 8.8.8.8 and 8.8.8.4 in your network adapter's properties (no need to modify your router's settings) and see if it works.

[–] • 0 pt (edited )

Isn’t it 8.8.8.8 and 8.8.4.4?

Edit: tried both, got an error both times saying “your computer is trying to use a DNS server that is incorrect or doesn’t exist”

[–] • 1 pt

Try 1.1.1.1 instead.

It might be an issue with your ISPs DNS.

You can ping them to see if they are accessible.

[–] • 1 pt

That didn't work either

[–] • 0 pt

First I would go for the obvious: check the connection to the wan (cable/fiber). Then, try to ping 8.8.8.8. If there's no response, tracert 8.8.8.8 (windows) or traceroute 8.8.8.8. I guess you'll not have success, meaning a modem/supply/wan problem, and then you'll have to wait.

[–] • 0 pt

Limited knowledge and some prior experience tells me you need a new modem