Yeah, that's an absurd amount of panels he has. His Generac meter said he was getting 5.62KW. I can imagine the solar panels themselves aren't the problem so much as energy storage and delivery are. It is certainly possible he was oversold and had the expectation he could max out every outlet in his house ( like 20 or so ). Basically it's a he said she said between that Pink company and Generac. Both companies gripe with each other could be true.