I agree 169%. Which is why I believe there is some funny business going on. I cannot believe Delta is mismanaged to the level of losing $500 million after hitting a bump in the road.
Their internal systems are so fucked over that the last time I flew Delta (the flight and crew was great, btw) they couldn't figure out why their computer systems were prepending the airport code to my email.
Only found out about it when I took a look at the spam log and saw two days worth of rejected email from delta.
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