It wasn't that long ago I made a phone return to worst buy. Just took it in, the clerk didn't even care, just wrote down "won't boot" and took it. I had a video and other evidence all ready to go.
I don't think I've been in a worst buy in 2 years now but it wasn't always worst buy. When Circuit City was around Best Buy was awesome but the day Circuit City went until Best Buy became Circuit City 2.0.
I've found they are fine if you know exactly what you want and order it for pickup, sometimes they have specials on things like external drives that can't be beat. They're also great for killing an hour looking at technological tat. Other than that, I have no idea how they stay in business - we have Micro Center here and that place is always packed because they have pretty good prices on a big selection.
Good question. Same with GameStop. I swear both Best Buy and Gamestop are some kind of a front for something else. Money laundering, shipping drugs, who knows. By every single metric, neither should exist.
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