I hate to say it but you are working with gov and that basically means that most of the people are functionally retarded. I worked in gov for far too long so I have experience with that as well....
Don't worry though, they will keep paying the checks and heads will never roll. Just CYA with reference emails and say "well, we did warn you and ask for a meeting, you refused".
At some point if you are not doing it already you need to put things into email/text "We offered to have a meeting over the upcoming changes but you have declined, we will provide the best support possible but you have accepted this risk". People start paying a LOT of attention when you start using language like that..... Don't ask me how I know. If you know, you know.
> I hate to say it but you are working with gov and that basically means that most of the people are functionally retarded Yep
> they will keep paying the checks and heads will never roll. Just CYA with reference emails and say "well, we did warn you and ask for a meeting, you refused". Yep
We try to do a good job and do... as idiots allow