yeah, fuck them. The software is fucking garbage. Like most big companies like this I wonder how the fuck they stay in business at all.
I've thought about this for a while, and my best guess is that Salesforce gives kickbacks to the executives who sign off on getting their companies to pay for the software.
It's the support contracts and shifting the blame. There was a older phrase "No one ever got fired for buying BLUE" (In reference to IBM). Basically. If shit broke you could just say "It's their fault" then no one would get fired. It didn't matter how fucked the situation was, it was the external company that took the blame and so weak people decided that was a great way to keep their job even if it was a garbage product.
That makes a LOT of sense. The people who made this decision where I work are not competent or reliable, people like that would think Salesforce is great.
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