I'm getting tired of minority hires for the sake of filling quotas

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This is a throw away account. I'm a regular user. I'm just using this to vent.

I just dealt with the MOST GHETTO customer service rep I have ever dealt with in my life. I called the gas company because I found a disconnect notice on my door.

(We recently moved, it got lost in the shuffle)

So I call and ask this random service rep if I pay the bill if I can get service turned back on. She replied harshly, "NO". I replied, "What do you mean no? I logged onto your portal and it says I owe this much".

SR: "We don't put the full amount you owe on the portal"

Me: "What do you mean you don't put the full amount I owe on the portal?"

SR: (ghetto sigh, raises voice like she's on Maury) "I'm TRYING TO TELL YOU MA'AM! WE HAVE OTHER CHARGES!!!"

Me: "Other charges, what are they?"

SR: (ghettoer sigh): "I'M TRY'ING TO TELL YOU"

*(I swear to gawd I have never been yelled at before by a utility company in my life). *

Then after she pulls everything up and gives me a new balance she said, "and that's only good for 24 hours".

Me: "So what is the charge after 24 hours?"

SR: (ghetto), "I don't know we'd have to figure that up"

Me: "Well can you"

SR: "It would credit your deposit and all that"

Me: "I don't know what that means"

SR: "It would take your deposit and all that stuff"

Me: "Can you explain what 'all that stuff' means?

SR: (Heavy Sigh)..."It means it would take your de'posit and apply it to your bill and you'd have to come up with a new deposit, plus the connect fee"

Me: "Ok, what are those fees"

SR: (Ghetto sigh), "$60 for reconnect and $110 for deposit"

There was SO MUCH ATTITUDE. I couldn't believe it. It reminded me of girls that sat in the back of the classroom in highschool that just had huge chips on their shoulders anytime the teacher would call on them. It was surreal. I've dealt with disconnect notices before. Hell,I went through it last month with another utility company because it got lost in the shuffle too. It took 30 minutes for them to come back and turn it on with a smile. This was the most unprofessional service rep I have ever dealt with. If it wasn't for mandatory minority quotas there would be no way in HELL she would be employed.

At what point is enough enough? When do companies stop sacrificing customer service for the sake of virtue signaling points?

GAAAAHHH.

This is a throw away account. I'm a regular user. I'm just using this to vent. I just dealt with the MOST GHETTO customer service rep I have ever dealt with in my life. I called the gas company because I found a disconnect notice on my door. *(We recently moved, it got lost in the shuffle)* So I call and ask this random service rep if I pay the bill if I can get service turned back on. She replied harshly, "NO". I replied, "What do you mean no? I logged onto your portal and it says I owe this much". SR: "We don't put the full amount you owe on the portal" Me: "What do you mean you don't put the full amount I owe on the portal?" SR: (ghetto sigh, raises voice like she's on Maury) "I'm TRYING TO TELL YOU MA'AM! WE HAVE OTHER CHARGES!!!" Me: "Other charges, what are they?" SR: (ghettoer sigh): "I'M TRY'ING TO TELL YOU" *(I swear to gawd I have never been yelled at before by a utility company in my life). * Then after she pulls everything up and gives me a new balance she said, "and that's only good for 24 hours". Me: "So what is the charge after 24 hours?" SR: (ghetto), "I don't know we'd have to figure that up" Me: "Well can you" SR: "It would credit your deposit and all that" Me: "I don't know what that means" SR: "It would take your deposit and all that stuff" Me: "Can you explain what 'all that stuff' means? SR: (Heavy Sigh)..."It means it would take your de'posit and apply it to your bill and you'd have to come up with a new deposit, plus the connect fee" Me: "Ok, what are those fees" SR: (Ghetto sigh), "$60 for reconnect and $110 for deposit" There was SO MUCH ATTITUDE. I couldn't believe it. It reminded me of girls that sat in the back of the classroom in highschool that just had huge chips on their shoulders anytime the teacher would call on them. It was surreal. I've dealt with disconnect notices before. Hell,I went through it last month with another utility company because it got lost in the shuffle too. It took 30 minutes for them to come back and turn it on with a smile. This was the most unprofessional service rep I have ever dealt with. If it wasn't for mandatory minority quotas there would be no way in HELL she would be employed. At what point is enough enough? When do companies stop sacrificing customer service for the sake of virtue signaling points? GAAAAHHH.

[–] • 3 pts

Its cheaper to use employees that don't give a shit.

[–] [deleted] • 2 pts

Utility companies are just another arm of the state, and the majority of state jobs are simply another form of welfare. Honestly the best method of getting past the welfare queens is to ask for the supervisor as these companies know that they should hire decent human beings to act as a handler for the animals they have on the front lines.

[–] • 1 pt

Utility companies are just another arm of the state

Yes.

[–] • 2 pts

Aren't there complaints numbers you can call for something like this? I think you should do it.

(edited )

I didnt get my first job out of because of diversity hires. How anyone could believe that its reasonable to require xx % minority regardless of their qualifications while rejecting someone because they arent a minority (white skin) is beyond me. Ive also dealt with them on them phone trying to get permits and other business related tasks so I relate to what you are saying. I was also rejected several times after applying for grants when I easily met the qualifications. After that I realized that white people are the most discriminated against people by law. Especially if you are a single white male.

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