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It started yesterday afternoon. Suddenly everything went into slow motion. Videos unwatchable, complicated web pages wouldn't load. Data xfer was as slow as cold molasses.

So I deleted cache, removed a few useless apps to make more available memory thinking it was a memory issue with my kindle. Then I powered down and powered back up. No change.

Then I hit the reset button on my internet provider supplied router/wifi. No change. Then I unplugged the router/wifi, waited a minute, reconnected. No change.

My internet box is ~10 years old. I received a letter from the internet provider that they will ship, free of charge, a new router/wifi that will double my data rate. Sounds great! The router/wifi might be the problem. I get to the internet provider url to make the request but the page loads so slowly it times out and I can't make the request <yet>

I ran speedtest, it reports around 0.030mbps upload and 0.08mbps download Xfer rates for my wireless kindle and my wireless laptop.

My conclusion is I need new interrnet equipment.

Everything on the kindle seems to work fine, but the data rate is lacking.

Any ideas? Did I miss anything?

It started yesterday afternoon. Suddenly everything went into slow motion. Videos unwatchable, complicated web pages wouldn't load. Data xfer was as slow as cold molasses. So I deleted cache, removed a few useless apps to make more available memory thinking it was a memory issue with my kindle. Then I powered down and powered back up. No change. Then I hit the reset button on my internet provider supplied router/wifi. No change. Then I unplugged the router/wifi, waited a minute, reconnected. No change. My internet box is ~10 years old. I received a letter from the internet provider that they will ship, free of charge, a new router/wifi that will double my data rate. Sounds great! The router/wifi might be the problem. I get to the internet provider url to make the request but the page loads so slowly it times out and I can't make the request <yet> I ran speedtest, it reports around 0.030mbps upload and 0.08mbps download Xfer rates for my wireless kindle and my wireless laptop. My conclusion is I need new interrnet equipment. Everything on the kindle seems to work fine, but the data rate is lacking. Any ideas? Did I miss anything?

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[–] • 1 pt

Not aware of that type of reset on this. I unplugged everything, waited a couple of minutes, plugged it all back together. No change. That was the old school hard reset AFAIK.

[–] • 1 pt (edited )

look on the back of your device, its usually near the 12vlt power input, it'll be a round hole. Put a paperclip end in it and plug it in/turn it on but hold the pin in there and the device should factory reset withing 15 seconds. Its easy and its worked for me a few times. If you didnt have to reset your wifi ssid/password yet you havent factory reset it.

https://files.catbox.moe/65l7fz.jpg