I travel for work, about 10 weeks a year staying in hotels. My employer reimbuses my expenses, provided I have a receipt. Without a receipt, they will only give $500 max per week. I have never been able to get a receipt from a Holiday Inn without screaming at someone on the phone who speaks Hindi as a primary language. They've changed my email address multiple times (thinking that's the problem,) also the spelling of my first name, the spelling of my last name, my phone number. My last stay was in Cleveland during a convention. Cost me just under $800 because they jack up their rates when they know there's a large crowd coming. A week later, and no receipt. 2 calls to the hotel, and 3 calls to IHG. The sheboon at the hotel barely speaks English, so most likely can't figure out email. Called IHG twice, was told they'd send my receipt. Never happened. Second call, I got a case number to use if I have to call back after 48 hours. 48 hours later, no receipt. Called IHG again. "We can't help you with a receipt. You have to call the hotel." "I did call the hotel. They can't figure it out, so I called you guys. Then you called the hotel. They still can't figure it out. What other solutions do you have?" "We can't get a receipt, only the hotel can do that." "Then why do I have a case number? What's that for?" "We use that to log calls that we receive. But you have to call the hotel for a receipt." "Oh.. They why did the first guy tell me to call back?" "Sir, there is nothing we can do to help you." Fuck those guys. Written in a hotel room. A Marriott.