And because they’re generally such hostile and shitty employees, any p.o.c. in one of these jobs who has even a marginal work ethic is lauded as if they’re a workplace God. Just like we’ve been warned for decades, our standards and expectations of customer service have slowly been eroded, to where now we expect a business to run like a Fresh & Easy, but with surly, passive-aggressive, paid employees, treating us like they’re the customer and we’re the employee. Since their diversity hire p.o.c. manager (workplace god) knows he’ll only become regional manager if he makes this obviously flawed, pipe-dream of an organization seem like it’s working, will make sure any customer complaints die in the silence of his non-reporting. The business will eventually fail, but not before he’s promoted and has ample distance between him and the stink of his lies of omission.