https://www.defense.gov/Explore/News/Article/Article/2499652/customer-interaction-center-connects-customers-with-supplies/source/GovDelivery/
Day, night, weekend or holiday, Defense Logistics Agency customers are only about seven seconds away from speaking to a representative who can answer supply questions that range from an order's delivery status to equipment availability. No voice-activated responses. No frustrating prompts or holds.
''The Customer Interaction Center is one of DLA's hidden gems. A lot of what the team does goes unnoticed because they do it so well. Supporting customers is their priority, and they take it seriously,'' said Andy Monday, director of DLA Logistics Operation's Customer Support Division.
Open 24/7 and located in Battle Creek, Michigan, the CIC is DLA's ''one-call resolution center.'' The staff receives 1,200 to 1,600 customer contacts a day via phone at 1-877-DLA-CALL or online queries; Monday said the team's quest to answer all calls in under 30 seconds is well above industry standards.
**Firefighters typically place emergency orders via email and follow up with a phone call to CIC agents, who alert DLA Distribution San Joaquin in Tracy, California, with the order number, line items and quantity requested before finalizing the order in DLA's Distribution Standard System. Agents completed 1,466 emergency orders worth over $47.2 million during the 2020 fire season compared to $10.8 million in 2019.
On the weekend of Aug. 21, CIC agents processed four emergency orders for 105 items. One order called for 7,000 radio batteries, said Megan Krueger-Youmans, a CIC customer support specialist, in an August interview.**
''Every time the firefighters go out into the field and come back, they replace their batteries even if they only used them for an hour because they don't want to go back out and not have communication,'' she said. Equipment was further strained by firefighters inability' to share personal protective equipment, such as helmets, due to COVID-19.
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I think a special friend is telling us this is how Antifa, BLM gets their Support ..
https://www.defense.gov/Explore/News/Article/Article/2499652/customer-interaction-center-connects-customers-with-supplies/source/GovDelivery/
Day, night, weekend or holiday, Defense Logistics Agency customers are only about seven seconds away from speaking to a representative who can answer supply questions that range from an order's delivery status to equipment availability. No voice-activated responses. No frustrating prompts or holds.
''The Customer Interaction Center is one of DLA's hidden gems. A lot of what the team does goes unnoticed because they do it so well. Supporting customers is their priority, and they take it seriously,'' said Andy Monday, director of DLA Logistics Operation's Customer Support Division.
Open 24/7 and located in Battle Creek, Michigan, the CIC is DLA's ''one-call resolution center.'' The staff receives 1,200 to 1,600 customer contacts a day via phone at 1-877-DLA-CALL or online queries; Monday said the team's quest to answer all calls in under 30 seconds is well above industry standards.
**Firefighters typically place emergency orders via email and follow up with a phone call to CIC agents, who alert DLA Distribution San Joaquin in Tracy, California, with the order number, line items and quantity requested before finalizing the order in DLA's Distribution Standard System. Agents completed 1,466 emergency orders worth over $47.2 million during the 2020 fire season compared to $10.8 million in 2019.
On the weekend of Aug. 21, CIC agents processed four emergency orders for 105 items. One order called for 7,000 radio batteries, said Megan Krueger-Youmans, a CIC customer support specialist, in an August interview.**
''Every time the firefighters go out into the field and come back, they replace their batteries even if they only used them for an hour because they don't want to go back out and not have communication,'' she said. Equipment was further strained by firefighters inability' to share personal protective equipment, such as helmets, due to COVID-19.
.. .. ..
I think a special friend is telling us this is how Antifa, BLM gets their Support ..
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