legitimize their hysteria but argue the quality of the hysteria
You have never dealt with arguing in your fucking life.
negotiate
Since when was this a negotiation?
You can't argue from a position other than my dick in your mouth, with you gasping out strawmen between licks.
legitimize their concern
ask questions about their experience
explain how their concern doesn't appear to fit the current circumstances using things they've told you in experience phase
Everything is a negotiation.
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