How would they even be able to be held liable in any way? The feds and their regulations are at fault - in the 1990s, there was a huge push for focusing on customer service. This resulted in companies getting money from the feds for meeting certain customer service "goals," this is why when you go to the doctor's office and complain about pain, they want you to quantify the pain on an arbitrary scale. Now the pendulum has swung the other way to the point that doctors that operated on a patient are cutting them off because they are scared government is going to bust them for "pushing drugs."