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I submitted a ticket to get system access. A few days later, I looked up the status of my ticket. Everything was approved, but I never got my credentials. I opened a chat session with the help desk and asked where my credentials were. After a few minutes, I noticed a new open ticket in my email. Apparently, the help desk opened a new ticket to find out the status of my original ticket.

I submitted a ticket to get system access. A few days later, I looked up the status of my ticket. Everything was approved, but I never got my credentials. I opened a chat session with the help desk and asked where my credentials were. After a few minutes, I noticed a new open ticket in my email. Apparently, the help desk opened a new ticket to find out the status of my original ticket.

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[–] • 2 pts

There's a ticketing software who's mantra is "Everything's a ticket." This is dumb, they should have reopened the previous ticket and resolved it properly. Now, there's two tickets that are probably not referencing each other and you look like a boob that can't remember your credentials, depending on what they said in the ticket.

[–] • 2 pts

Depending on the ticketing software, after a certain amount of time, we can't open the old ticket. Yes it's dumb.