don't even have clear instructions on how to do so.
This. Some software gets released with incomplete, absolutely minimal, or just plain wrong documentation.
However, I've written full documentation with screenshots, fucking arrows, clarifications... the whole 9 yards. Yet I'd still get calls for stupid shit clearly explained in the documentation. Simply because they just don't want to read it and want to have their hand held and walked through step-by-step by someone on the phone.
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