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I hope it puts every single one of them out of business and bankrupts them. Fuck off pajeet and every company that hires you.

Archive: https://archive.today/3FqLv

From the post:

>For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, had tried everything to eliminate what a colleague called the “Indian-ism” in his accent. He mimicked the dialogue from Marvel movies and belted out songs by Metallica and Pink Floyd. Relief finally arrived in the form of artificial intelligence. In 2023, Kumar’s employer, the Paris-based outsourcing giant Teleperformance, rolled out an accent-altering software at his office in Gurgaon, on the outskirts of New Delhi. In real time, the AI smooths out Kumar’s accent — and those of at least 42,000 other Indian call center agents — making their speech more understandable to American clients on the other end of the line.

I hope it puts every single one of them out of business and bankrupts them. Fuck off pajeet and every company that hires you. Archive: https://archive.today/3FqLv From the post: >>For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, had tried everything to eliminate what a colleague called the “Indian-ism” in his accent. He mimicked the dialogue from Marvel movies and belted out songs by Metallica and Pink Floyd. Relief finally arrived in the form of artificial intelligence. In 2023, Kumar’s employer, the Paris-based outsourcing giant Teleperformance, rolled out an accent-altering software at his office in Gurgaon, on the outskirts of New Delhi. In real time, the AI smooths out Kumar’s accent — and those of at least 42,000 other Indian call center agents — making their speech more understandable to American clients on the other end of the line.

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[–] • 2 pts

Already, chatbots, or “virtual agents,” are handling basic tasks like password resets or balance updates.

Security might put an end to this. LLMs do not think. They do not know what is reality and what is not. They do not know anything. They are beyond gullible. People are still having a great time getting ChatGPT to violate its hidden pre‐prompt and do things it is not supposed to. They could start doing the same thing on the phone with these automated customer service agents. Once you know how to prompt the AI agent you can get it to do anything for you; mark your account balance as paid, let you take over someone else’s account, whatever a rogue customer service agent could do.

There are some customer service jobs you can safely let an AI do though. As it says, you can have AI assist real agents.

This next part made me laugh.

More complex, revenue-driven interactions — like sales calls, which require relationship building — could increasingly shift to India if those skills are further strengthened, said Richards, the outsourcing consultant.

“A customer may still want to talk to somebody and get some reassurance,” said Prasanth, the Teleperformance executive. “That human emotion is not going to go away.”

Back at the company’s call center in Gurgaon, that sentiment was echoed by Sagar Rana, a 23-year-old customer service agent. “AI can never have the human touch,” he said.

Even if you disguise their accents a bunch of narcissistic idiots will never achieve that “human touch” that a sane, intelligent White person will respond to. I’d rather talk to an AI.