LOL
"First, we need to check to make sure you plugged it in... Can you look behind your computer at the power cord to make sure your device is plugged in?"
They gotta script they've gotta follow.
Download and run this app to verify that you have no internet.
The whole store is without internet!
Yeah, that can suck - especially if you know more than the fucker on the other end of the phone.
I've dealt with support a whole lot in my lifetime. It was great when I had employees to deal with it, or at least the majority of it.
Yeah, it was annoying. I was telling them the results they would get before the tests were run. The results I told them they would get are the exact results they would get. That damned thing is offline! Even the cash registers were offline, though they were running them off the managers cell phone wifi sharing LoL
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