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[–] 11 pts

If you paid with a credit card, you can just dispute the charge. Should be an easy win

[–] 4 pts

Charge back. Too many charge backs and their processor will drop them.

[–] 5 pts

Exactly. Everyone makes such a fuss when the solution is obvious and takes like two minutes.

[–] 2 pts

Sometimes the point is to make a fuss.

[–] 1 pt

In addition to that, there is also a punishment fee of sorts per chargeback. Each time costs money. You may or may not need to attest to having tried to gain a refund from the business first.