> My local chick fil a has enough business that it’s a three stage process. It's so smart and efficient. First, they can handle more customers and therefore more transactions. That's the obvious benefit, but it also gives a better customer experience to interact with a person instead of an intercom. So it actually makes the customer happier. Finally, lunch hour customers will return to Chick Fil A on their lunch breaks knowing that they are faster and more efficient. This means they will have more time to eat their lunch during their hour break and they will return again and again. I also visited a Chick Fil A at an airport. The line was longer than any other food places, but they were extremely efficient and serving the food so much faster than the rest. You can tell someone at Chick Fil A corporate really spent some time to optimize serving the most customers with the highest satisfaction. It's just amazing how all the other fast food chains don't even try to innovate. By being cheap and trying to save money on staff and not keeping their employees happ they are actually reducing their profits.