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[–] 4 pts

AI is most likely going through it all for them, and then only feeding the notable ones to an actual person. This is 2020, there's an AI App for that now.

[–] [deleted] 2 pts

This is the actual answer. The AI sifts through the mountains of text looking for keywords and phrases.

[–] 0 pt

I have a strong suspicion they need at least one human per forum, in case any important stuff slips through.

Yeah they typically assign one agent to monitor duty, to make sure the AI doesn't go haywire and give misleading info.