Not only is Spirit the WORST airline in existence with the worst possible customer service by a staff who must have been hired from the collections department of Capital One after Capital One slapped some clean clean clothes on these ghetto hoes and put them to work, but Spirit’s CEO Baldanza’s attitude takes the cake after a customer’s contemptuous complaint. Here’s an except from the article:
“The contempt is mutual. A significant flight delay prevented a customer named James and his wife from attending a concert in Atlanta, the sole purpose of their trip. James emailed several of Spirit’s top executives to air his complaint. Baldanza made the mistake of hitting reply all, which is how the exchange became public: “We owe him nothing as far as I’m concerned,” Baldanza wrote in response. “Let him tell the world how bad we are,” Baldanza offered. “He’s never flown before with us anyway and will be back when we save him a penny.”
Shamelessness has certain advantages. A more succinct expression of Spirit’s credo is truly hard to imagine.
I took it once, I knew what I was getting into. I'm glad it exists because it keep some of the worst people off of normie airlines...
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