Jezuz pajeet programmers were the worst. The time difference between India and NA alone made communication a real problem. Then add in language and cultural differences, and that their programmers were not very skilled. And sometimes they appeared to intentionally make it difficult for no reason that we could discern.

Cuba OTOH is in the same time zone, or near enough, and programmers were both skilled and had a good grasp of English. I'd outsource to Cuba again in a heartbeat.

When will we learn our lesson?

Well obviously spending millions on planes that can't actually fly hasn't quite done the trick.

HR needs to have skin in the game. "Look Shaniqua, I'll make it simple for you. The next fucker I have to fire because he was entirely incapable of doing the job YOU hired him for? Your fat ass is going right out the door with him."

True story, I was set up for a job at boeing in everett washington, and when they doubled down on their diversity plan during the 737 max program and sent out pamphlets to incoming employees, I told them to get fucked. I still get calls from them every so often