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So you get rear-ended and the guy drives off. You call up your insurance and get set up to have work done on the vehicle.

You take it in and on Monday they say your car is ready so you go to pick it up. The work looks good. On Wednesday they call you again and say your car is ready. You go to the shop again and they hand you a car with the same make, model, color, license plate, prior unrelated damage, and things that you had left inside. Do you say something?

So you get rear-ended and the guy drives off. You call up your insurance and get set up to have work done on the vehicle. You take it in and on Monday they say your car is ready so you go to pick it up. The work looks good. On Wednesday they call you again and say your car is ready. You go to the shop again and they hand you a car with the same make, model, color, license plate, prior unrelated damage, and things that you had left inside. Do you say something?

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[–] • 0 pt

They'll figure it out sooner or later when someone complains about never getting their car back, right?

I would still make them come pick up not-your-car since it was their mistake.