I completely second your aggravation with USAA. I had such a shitty time with them over the summer trying to get them to pay me out on a claim that I made against my camper. Long story short I crashed broke something under the hood and they faught me tooth and nail because it didn't have structural damage. The part fried because it became unbalanced in the inside. I was international and they don't have an arm where I was but they do cover. so they said you have to fend for yourself and good luck. so I did and where I was was really remote and it cost me money to get parts shipped up to where I was. USAA decided to not pay the full amount of the price of the part because they could get it from a wholesaler for hundreds of dollars cheaper. So they were going off of that price and telling me tough luck I shouldn't have crashed where I did. my thought at that point was well then why the heck are you offering insurance internationally if you're not going to cover anything. It would have been better for them to say no we don't cover you, go find your own plan. I got into these gigantically long email battles with them explaining the cost of being remote in a foreign country and how they owe it to me because I'm paying them a premium and the agreement is they pay when something happens, regardless of what you think the price should be. this is the price they're charging and if I don't like it well then I don't have to get it repaired but then I'll be stuck and then what's the point of having insurance. So we did a lot of back and forth it took them two months to finally pay me the full amount and that was when I made a complaint to them on social media. So yeah a long story short again is fuck USAA, but if I went to another insurance company I probably paid twice what I'm paying now just because the way things are. So I'm stuck but I don't do anything else with these guys. I don't bank with them anymore per se but I use their credit card. The 'people' who answer the phones are fucking niggers or Spanish or some white trash piece of shit named Thema. I think the reason it's sucking so bad is because they stopped having a military CEO now they just have a lay person.
I completely second your aggravation with USAA. I had such a shitty time with them over the summer trying to get them to pay me out on a claim that I made against my camper. Long story short I crashed broke something under the hood and they faught me tooth and nail because it didn't have structural damage. The part fried because it became unbalanced in the inside. I was international and they don't have an arm where I was but they do cover. so they said you have to fend for yourself and good luck. so I did and where I was was really remote and it cost me money to get parts shipped up to where I was. USAA decided to not pay the full amount of the price of the part because they could get it from a wholesaler for hundreds of dollars cheaper. So they were going off of that price and telling me tough luck I shouldn't have crashed where I did. my thought at that point was well then why the heck are you offering insurance internationally if you're not going to cover anything. It would have been better for them to say no we don't cover you, go find your own plan. I got into these gigantically long email battles with them explaining the cost of being remote in a foreign country and how they owe it to me because I'm paying them a premium and the agreement is they pay when something happens, regardless of what you think the price should be. this is the price they're charging and if I don't like it well then I don't have to get it repaired but then I'll be stuck and then what's the point of having insurance. So we did a lot of back and forth it took them two months to finally pay me the full amount and that was when I made a complaint to them on social media. So yeah a long story short again is fuck USAA, but if I went to another insurance company I probably paid twice what I'm paying now just because the way things are. So I'm stuck but I don't do anything else with these guys. I don't bank with them anymore per se but I use their credit card. The 'people' who answer the phones are fucking niggers or Spanish or some white trash piece of shit named Thema. I think the reason it's sucking so bad is because they stopped having a military CEO now they just have a lay person.
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