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Their services are just terrible now, I ended up moving to a new bank that offered better services. I noticed, USAA has been slowly selling off all their departments to other companies, and their core mil services are just trash now. I can get a free account anywhere else, so what does USAA offer me that someone else cant?

Their services are just terrible now, I ended up moving to a new bank that offered better services. I noticed, USAA has been slowly selling off all their departments to other companies, and their core mil services are just trash now. I can get a free account anywhere else, so what does USAA offer me that someone else cant?

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I was speaking to someone the other day on a different platform about USAA's service as he also had complaints.

But I have been using them for more than a decade and I have literally zero issues -- no customer service issues, cheaper insurance than other places, the app works well and has better than average security for a banking app...

When I call, it's usually an American and it sounds like a White person most of the time.

I'm super confused as to how so many people are having all of these issues with USAA. I just haven't experienced it, and I have a lot of accounts and products with them.