There is the crux of the discussion.
I'm not interested in the time to figure something out for the first time. That's just a starting point.
What I'm looking at is the time it takes to figure it out the second time. And all the next times.
Like this:
"Go to the store and get me a bottle of water."
It may take you an hour to drive around looking for the store, find the aisle with water, get caught by the speed trap on the main road on the way back, and so on. Whatever, you don't know my neighborhood.
But tomorrow, when I send you back for another bottle, you will be faster because you remember where the store is, and which aisle has the water.
After a week, you have found a shortcut that saves you another 30 seconds, after a month you just buy a 6 pack every 6 days, after 6 months you know which register checks you out faster, after a year you know which traffic lights are 3 seconds faster, and so on.
Just because it is harder the first time isn't really the point, it's all about how much of an improvement can be made over subsequent times repeating the process.
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