You can, the last pair I bought I had to take in three times for warranty work. I gave up on them after that.
Three times is nuts. Sounds like the boot wasn't fit for the work. What style of boot of theirs was it?
It's a discontinued one likely from the issues they had, I forgot what model it was but commonly worn by fire departments. Black, waterproof, steel toe with some breathable fabric on the sides. Lace up and not the gay side zipper style.
Well it's a good thing they stopped selling it then. Obviously they lost good will from it.
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