When I bought an Amana portable air conditioner from Amazon (back when I used to deal with Bezos' BS), they did not include any of the window fitments it was supposed to come with. Amazon flipped me off, and repeated email bitchings to Amana were ignored. I contacted the BBB in the city Amana is headquartered, and filed a complaint. A month later all my emails to Amana was suddenly answered all at once, the window accoutrements was sent, and in the last email the company spokesman asked if I would pretty please tell the BBB that the case was closed. I cannot say if that was an anomaly, but the BBB came through for me.
When I bought an Amana portable air conditioner from Amazon (back when I used to deal with Bezos' BS), they did not include any of the window fitments it was supposed to come with. Amazon flipped me off, and repeated email bitchings to Amana were ignored. I contacted the BBB in the city Amana is headquartered, and filed a complaint. A month later all my emails to Amana was suddenly answered all at once, the window accoutrements was sent, and in the last email the company spokesman asked if I would pretty please tell the BBB that the case was closed. I cannot say if that was an anomaly, but the BBB came through for me.
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