Man talk about a slap in the face with those guys. http://www.johnford.com.tw/service >After-sales service is indispensable in machine tool industry since even the best quality machine may have some technical issues. Therefore, Johnford considers it to be as important as our promise of the quality of our products to customers. We take every possible problem extremely seriously so that our customers can achieve the best performance with our machines. >Dedicated to ***our agents***, this section provides ~~you~~ with essential information such as videos, photos and explosion drawings so as to give a more comprehensive understanding of dealing with technical issues and maintenance support of our machines. Furthermore, the manuals of all of our machines are uploaded for ***our agents*** to look up. Link to the cloud: http://cloud.johnford.tw