If you keep going with "chat products" like i started with, google has had about 6 different ones over the years (chat, hangouts, wave, duo, etc.). Chat is very basic, people send a chunk of data, and the company records that data and forwards it to other people. Google has never even come close to the functionality we had with icq back in the 90's. The problem is that to introduce a product it has to go through many levels, then those levels come back with "business requirements" and then all the levels (and horizontal entities) have to discus and figure out the final requirements, and then they go into production.
What you end up with are things like "not able to use on a computer", and then it doesn't get traction. duo could have been the product people used instead of zoom; many companies/schools have google contracts, most people have google accounts, most people have android phones, but their product didn't have basic features that would allow it to be used for basic video chat.
(post is archived)