Calm, cool as a cucumber, pisses people right off.
Stoicism. Talk softly and carry a big stick.
You need a clear head and letting your anger cloud your judgement isn't too good. Also see Zen
I concur. Being calm while keeping asking why and what pisses idiots easily.
Well does that communicate the necessary gravity?
Im kinda the same i suppose: suddenly im like basically British, all polite an perfectly grammatical and such. Im obviously mad if i dont end sententences w prepositions
You can be stern and matter-of-factly and even raise your voice while remaining calm. Allow them to chimp out and discredit themselves by being overly emotional and unfit.
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