Mechanical tech here, not a body tech, but if I were to do work on a specific component that had multiple sensors I would absolutely need to disconnect every single one to avoid any damage, which might happen anyway because the electronics these days are so goddamn sensitive. Also there is airbag bullshit in there. I would of course inform the customer of this before doing the work. Scanning the system at the end sounds like an appropriate measure, as I wouldn't want the customer to have problems a thousand miles down the road. We have to deal with that shit every time we do a simple alignment now because of the lane departure warning systems, adaptive cruise control, active braking, etc... We won't even align Teslas because of the liability
My advice would be to research what goes into an actual fix on your vehicle, as the systems get more complicted every year, and therefore the price of the fix rises. I'm sure it's ploy by the manufacturers to charge more for their services, but it ends up making us all look bad.
Look around for an earlier model car that doesn't have all the computerized bullshit installed and your repair bill won't sting so badly.
I think you misunderstand - they definitely had to disconnect the electronics in order to replace it, but they either intentionally or accidentally left them disconnected. When I showed them proof of the electronics working before I brought it to them, they still tried to get me to pay up for something they caused.
Try to find another body shop to do business with. I know it's hard to find good help, ask around at your local pub, supermarket, maybe try to get a referral from a national chain as they have more at stake regarding their reputation. Not Monro though, that company is rotten from the top down.
Yeah, this was the closest one and one of the only ones near me that the insurance would allow me to use, so I was forced to. It's unfortunate, however I plan on reporting their behavior to my insurance co come monday.
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