Try to find another body shop to do business with. I know it's hard to find good help, ask around at your local pub, supermarket, maybe try to get a referral from a national chain as they have more at stake regarding their reputation. Not Monro though, that company is rotten from the top down.
Yeah, this was the closest one and one of the only ones near me that the insurance would allow me to use, so I was forced to. It's unfortunate, however I plan on reporting their behavior to my insurance co come monday.
Also report them to your friends and family. These businesses rely on good reputations.
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